Hollywood Vapor Smokes strives to provide a smooth and efficient delivery experience for our customers. This Shipping Policy outlines our shipping methods, estimated delivery times, shipping charges, and related guidelines.
1. Order Processing
- Order Confirmation: Once your order is placed, you will receive an email confirmation with the order details.
- Processing Time: Orders are typically processed within 1-2 business days. During peak times, holidays, or promotional events, processing times may extend up to 3-5 business days.
- Order Cutoff Time: Orders placed after 2:00 PM (Local Time) will be processed on the following business day.
2. Shipping Options and Delivery Times
- Standard Shipping: Estimated delivery time is 3-7 business days from the shipping date.
- Expedited Shipping: Estimated delivery time is 1-3 business days from the shipping date.
- Overnight Shipping: Available for select locations with delivery on the next business day from the shipping date (order must be placed before the cutoff time).
Please note that delivery times may vary based on the destination, weather, and carrier conditions. Hollywood Vapor Smokes is not responsible for delays caused by carriers or other external factors.
3. Shipping Rates
- Shipping charges are calculated at checkout based on the chosen shipping method, delivery location, and order weight.
- Free Standard Shipping may be offered on orders that meet specific promotional criteria. Please refer to current promotions for details on free shipping eligibility.
4. Tracking Your Order
- Once your order is shipped, a tracking number will be provided via email. You can use this tracking information to monitor the status of your shipment.
- If you do not receive tracking information within 3 business days of placing your order, please contact our Customer Support team.
5. Shipping Restrictions
- Age Verification: Orders for products that are age-restricted may require an age verification process before shipment. Hollywood Vapor Smokes reserves the right to cancel orders if age verification is not completed.
- P.O. Boxes and APO/FPO Addresses: Due to shipping carrier restrictions, we may be unable to ship to P.O. Boxes or APO/FPO addresses. If your address falls under these categories, please contact us to discuss available shipping options.
- International Shipping: Currently, Hollywood Vapor Smokes ships within the [Country/Region] only. International shipping options are not available at this time.
6. Lost, Stolen, or Damaged Packages
- Lost Packages: If your package has not arrived within the estimated delivery window, please contact our Customer Support team within 7 business days of the expected delivery date. We will work with the carrier to investigate and resolve the issue.
- Stolen Packages: Hollywood Vapor Smokes is not responsible for packages that are marked as “Delivered” by the carrier but are reported as stolen. We recommend contacting the carrier and your local law enforcement for assistance.
- Damaged Packages: If your order arrives damaged, please contact our Customer Support team within 48 hours of delivery. Provide photos of the damaged package and items to expedite the claims process.
7. Order Cancellations and Modifications
- Order Changes: Once an order has been processed, we are unable to make changes to the shipping address, shipping method, or items in the order.
- Order Cancellations: Orders can only be canceled prior to processing. Please contact us immediately if you need to cancel your order, and we will do our best to accommodate your request.
8. Contact Information
- For any questions, concerns, or issues regarding shipping, please reach out to our Customer Support team at: